HOW DO I GET WATER AUTOMATICALLY ON A MONTHLY BASIS

You can order convenient monthly service by signing up for our recurring and subscription plans. Select the plan you would like to receive and place it in your shopping cart. Service will begin a few days after placing the order and will be shipped on the same day every month. Should you choose to modify your service please check your FIJI Water Account (login required) or call customer service at 888.426.4602 or email info@fijiwaterunited.com.

HOW DO I MODIFY MY ORDER/SERVICE ONCE IS BEEN PLACED?

If you have signed up for “My Account” while placing your order, you will be able to update your delivery address information within your account. Upon updating, your next order will automatically ship to your new address. To modify other components of your recurring or subscription order, such as quantities, delivery dates, etc., Please send an email to info@fijiwaterunited.com or call 888.426.4602.

CAN I GET DELIVERY OF FIJI WATER AT MY OFFICE OR BUSINESS LOCATION?

Yes. FIJI Water provides delivery service to homes, offices and business locations across the continental United States.

CAN I SHIP MY ORDER TO MULTIPLE LOCATIONS/ADDRESS?

At the moment, we are unable to provide shipping to multiple destinations within the same order. Please place separate orders if you wish to have multiple cases of FIJI Water delivered to two or more addresses, FREE of charge.

CAN I TRACK MY ORDER?

Yes. You will receive a confirmation email once your order has been shipped. To track your package, simply open the email and follow the link. If you have difficulties please email info@fijiwaterunited.com or call 888.426.4602.

HOW WILL MY ORDER BE SHIPPED?

The vast majority of orders are shipped via UPS ground and should arrive within 3-5 business days. In certain markets or under special circumstance (e.g. large quantity orders over 30 cases), your delivery may arrive via a special delivery service.

WHEN WILL MY ORDER BE SHIPPED?

Your order will be shipped on the following day after it was placed. If your order was placed over the weekend, it will typically ship on the following business day.

CAN I RECEIVE A REFFUND IF MY ORDER ARRIVED DAMAGED OR IS MISSING?

We rarely encounter material damage or missed deliveries with our carrier. If you, however, feel that your product has arrived seriously damaged and is unfit for consumption, please contact us immediately at 888.426.4602 or email us at info@fijiwaterunited.com. We will work with you as best as possible to confirm the issue and send a replacement product if appropriate. For deliveries deemed missing, please allow up to 10 business days since placing your order before contacting us to ensure that the carrier has had sufficient amount of time to deliver your shipment.

WHAT IF I RECEIVE THE WRONG PRODUCT?

If you received the wrong item, please contact our customer service at 888.426.4602 or email us at info@fijiwaterunited.com. We will gladly replace your shipment with the appropriate item free of charge.

WHAT IS YOUR REFUND POLICY?

At this time FIJI Water does not accept returns. More information can be found on our Returns Policy page at

HOW DO I CANCEL MY ORDER/SHIPMENT ONCE IS BEEN PLACED

If you wish to cancel your one-time or recurring order, please send an email to info@fijiwaterunited.com or call 888.426.4602 as soon as possible. For recurring monthly orders, your cancellation will become effective with the next scheduled shipment. Please note that we are unable to cancel your one-time order once the product has shipped. Discounted and prepaid subscription orders (i.e. our 3, 6, and 12-month plans) cannot be cancelled or refunded. However you can have all your shipments delivered at once.